Refund & Disclaimer Policy


Last Updated: July 2026

This Refund & Disclaimer Policy ("Policy") is published by Nextera Production ("Company", "we", "us", or "our") in respect of services offered through www.singdilse.com, Sing Dil Se programmes, and SDS Originals. By registering, making a payment, or using our services, you agree to this Policy along with our Terms & Conditions and Privacy Policy.



1. Refund Policy

Unless expressly stated otherwise in writing or as required under applicable consumer protection laws, the following refund terms apply to services offered by Nextera Production.

Contest Registration Refunds

Contest and audition registration fees, including studio round fees (standard fee: INR 3,000), are generally non-refundable once payment is confirmed and participation is scheduled. Refund requests for contest registrations may be considered only where expressly permitted under this Policy or applicable law.

A refund request for contest registration may be considered if submitted in writing to info@singdilse.com within 24 hours of online payment and before studio booking or session confirmation, subject to verification and approval at the Company's sole discretion.

Music Production Services

Fees paid for music production, composition, arrangement, or related creative services are non-refundable once production work has commenced. If production has not yet begun, partial refunds may be considered on a case-by-case basis, minus any administrative or third-party costs already incurred.

Recording Services

Studio recording fees are non-refundable once a recording slot is confirmed and resources are allocated. Cancellations made at least 72 hours before a confirmed session may be eligible for rescheduling (see Section 2) but not for a monetary refund unless approved in writing by the Company.

Video Production Services

Payments for music video production, editing, or post-production are non-refundable once pre-production planning, shoot scheduling, or production work has commenced. Deposits paid for video projects are treated as non-refundable unless otherwise agreed in a separate written contract.

Digital Services

Fees for digital deliverables, distribution services, online programme access, or other intangible digital services are non-refundable once the service has been activated, delivered, or made available to the participant.

Eligibility for Refund

A refund may be considered only if:

  • The request is submitted within the applicable timeframe specified in this Policy;
  • The participant is eligible under the specific service category;
  • No studio session, production work, or programme stage has been confirmed or commenced;
  • The payment was made through an official, individually issued payment link from Nextera Production;
  • The request is supported by valid transaction details and registration information.

Refund Processing Timeline

Approved refunds shall be processed within 7 to 10 business days from the date of approval. In certain cases, processing may take up to 15 to 18 business days during peak seasons or due to banking and payment gateway timelines, which are outside the Company's control.

Mode of Refund

Refunds shall be credited to the original mode of payment wherever possible:

  • Credit/Debit Card or Net Banking: 10 to 14 working days for credit to reflect in your account;
  • UPI / E-Wallet: typically within 24 to 72 hours, subject to provider timelines;
  • Bank Transfer: 5 to 10 business days, subject to banking hours and verification.

The Company is not responsible for delays caused by banks, payment aggregators, or third-party financial institutions.

GST & Payment Charges

All fees are subject to applicable Goods and Services Tax (GST) and statutory levies as per Indian law. Payment gateway charges, convenience fees, or bank transaction fees levied by third-party processors may be non-refundable. Refund amounts, where approved, shall be calculated net of non-recoverable third-party charges unless otherwise required by law.

Exceptional Circumstances

In exceptional circumstances — including programme cancellation by the Company, duplicate payments, or technical errors resulting in unauthorised charges — the Company may, at its sole discretion, issue a full or partial refund irrespective of standard non-refund terms. All such decisions shall be final.



2. Cancellation & Rescheduling Policy

Contest Registrations

Participants may request cancellation of registration by writing to info@singdilse.com. Cancellation does not automatically entitle the participant to a refund unless expressly approved under Section 1.

Recording Sessions

Confirmed studio recording sessions may be rescheduled once, subject to studio availability, if requested at least 72 hours in advance. Late cancellations or no-shows may result in forfeiture of the session fee.

Studio Bookings

Studio bookings are confirmed upon payment receipt and communication from our team. The Company reserves the right to cancel or reschedule studio sessions due to operational, technical, or force majeure reasons, with an offer to reschedule at no additional cost where feasible.

Production Services

Cancellation of music or video production projects after work has commenced may result in forfeiture of fees paid, or charges for work completed up to the cancellation date, as determined by the Company.

Rescheduling Conditions

  • Rescheduling requests must be submitted in writing via email;
  • At least 72 hours' notice is required for studio and recording sessions;
  • Rescheduling is subject to availability and confirmation by the Company;
  • Repeated rescheduling requests may be declined at the Company's discretion.

Company Rights

The Company reserves the right to cancel, postpone, modify, or terminate any programme, session, or service without prior notice where necessary. In such cases, the Company will endeavour to offer rescheduling or alternative arrangements but shall not be liable for any indirect costs incurred by the participant.



3. Payment Policy

Nextera Production operates a verified, shortlist-based payment model in compliance with applicable Indian laws and authorised payment gateway requirements (including Paytm and other RBI-compliant aggregators):

  • Payments are accepted only from shortlisted or approved participants after successful verification of their application;
  • Payment links are issued individually by Nextera Production through official communication channels (email, SMS, or WhatsApp) after verification;
  • The payment portal is not publicly available for all website visitors — no general payment page is accessible without an authorised, individual payment link;
  • Each payment link is unique to the recipient and must not be shared with third parties;
  • Participants must not make payments through unofficial representatives, unauthorised links, or third-party agents;
  • Unauthorized or accidental payments made without an approved payment link may be cancelled or refunded at the Company's sole discretion, subject to verification.

The Company shall not be liable for payments made through unauthorised channels. For payment queries, contact info@singdilse.com before completing any transaction.



4. Website Disclaimer

All information published on www.singdilse.com is provided in good faith for general informational purposes. While we endeavour to keep content accurate and up to date, Nextera Production makes no warranties or representations, express or implied, regarding the completeness, accuracy, reliability, or suitability of any information on the website.

We do not guarantee uninterrupted, timely, secure, or error-free availability of the website. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. Your use of the website is at your own risk.



5. Competition Disclaimer

Participation in Sing Dil Se auditions and competitions is subject to programme rules and eligibility criteria. Please note:

  • Registration or payment does not guarantee selection, shortlisting, or progression to any stage of the competition;
  • All audition and performance evaluations are conducted by the Company's appointed judges and team, whose decisions are final and binding;
  • The Company reserves the right to modify, suspend, or update competition rules, formats, and schedules at any time where reasonably necessary;
  • Disqualification may result from violation of programme rules, submission of false information, or conduct detrimental to the programme.


6. Music Production Disclaimer

Music production, recording, mixing, mastering, and related services are provided on a project basis. Please note:

  • Production timelines may vary depending on project scope, artist availability, revision requirements, and technical complexity;
  • Estimated delivery dates are indicative and not guaranteed unless expressly agreed in a separate written contract;
  • Creative decisions — including arrangement, production style, mixing approach, and final master — remain at the discretion of Nextera Production unless otherwise agreed in writing;
  • The Company is not liable for delays caused by factors outside its reasonable control, including artist unavailability or third-party dependencies.


7. Intellectual Property Notice

All content on this website and associated platforms — including but not limited to text, music, audio recordings, videos, photographs, graphics, logos, trademarks, trade names, and branding — is the property of Nextera Production, Sing Dil Se, SDS Originals, or respective copyright and trademark owners.

Unauthorized copying, reproduction, downloading, distribution, public display, or commercial use of any such content without prior written consent is strictly prohibited and may result in civil and criminal liability under applicable Indian intellectual property laws.



8. Third-Party Services Disclaimer

Our website may contain links to or integrations with third-party websites and services, including but not limited to:

  • Payment gateways (e.g., Paytm and other authorised aggregators);
  • YouTube and other video platforms;
  • Facebook, Instagram, and other social media platforms;
  • Analytics, chat support, and advertising services.

These third-party services are governed by their own terms and privacy policies. Nextera Production does not control, endorse, or assume responsibility for the content, accuracy, security, or practices of any third-party website or service. Your interaction with third-party services is at your own risk.



9. Limitation of Liability

To the maximum extent permitted under applicable law of India, Nextera Production, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, participation in any programme, or use of our services.

Total aggregate liability of the Company for any claim shall not exceed the amount paid by you to the Company for the specific service giving rise to the claim in the twelve (12) months preceding the claim. Nothing in this Policy excludes liability that cannot be excluded under applicable Indian law.



10. Force Majeure

Nextera Production shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters, floods, earthquakes, or acts of God;
  • Government restrictions, lockdowns, or regulatory orders;
  • Pandemics, epidemics, or public health emergencies;
  • War, civil unrest, strikes, or labour disputes;
  • Technical failures, server outages, or internet disruptions;
  • Failures of payment systems, banking networks, or third-party service providers.


11. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, Indian Contract Act, 1872, Information Technology Act, 2000, and other applicable statutes, without regard to conflict of law principles.



12. Jurisdiction

Subject to applicable law, any dispute, claim, or controversy arising out of or in connection with this Policy or the services of Nextera Production shall be subject to the exclusive jurisdiction of the competent courts at Noida, Uttar Pradesh, India. You agree to submit to the personal jurisdiction of such courts for resolution of disputes.



13. Contact Information

For refund requests, cancellation queries, payment assistance, or policy-related enquiries, please contact:

  • Nextera Production (Sing Dil Se)
  • Address: 103, Tower A1, 1st Floor, Corporate Park, Sector 142, Noida 201306, Uttar Pradesh, India
  • GSTIN: 09AAQFN2118J1ZZ
  • Email: info@singdilse.com
  • Phone: +91-8800221124
  • Website: https://singdilse.com
  • Official Music Label: SDS Originals

Refund requests must include your full name, registered mobile number, transaction ID, date of payment, and reason for the request. We aim to acknowledge all enquiries within 2 business days.