Privacy Policy


Last Updated: July 2026

This Privacy Policy describes how Nextera Production ("Company", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit www.singdilse.com, register for Sing Dil Se programmes, interact with our services, or make payments. By using our Platform, you consent to the practices described in this Policy. Please read this Policy together with our Terms & Conditions and Refund & Disclaimer Policy.



1. Information Collection

We collect personal information that you voluntarily provide and information that is automatically collected when you use our Platform.

Information you provide directly may include:

  • Full name, date of birth, gender, and age
  • Email address, mobile number, and postal address
  • City, state, and country of residence
  • Audition videos, audio recordings, photographs, and other user-generated content
  • Identity verification documents (PAN Card, Passport, Driving Licence, or Voter ID) where required
  • Communications with our support team via email, phone, WhatsApp, or chat
  • Preferences, interests, and other details submitted during registration or programme participation

We collect this information when you register online, submit audition materials, communicate with us, participate in competitions, or otherwise interact with our services. We do not use information submitted through general enquiry forms for unrelated marketing without your consent.



2. Payment Information

Payments on our Platform are accepted only from shortlisted participants after verification. Payment links are shared individually and are not publicly available.

When you make a payment through our authorised payment gateway partners:

  • Payment processing is handled by RBI-compliant third-party payment aggregators;
  • We do not store complete debit/credit card numbers, CVV, or UPI PIN on our servers;
  • We may receive transaction confirmation details such as payment status, transaction ID, amount paid, date and time of payment, and partial payment instrument information (e.g., last four digits of card or UPI handle) for record-keeping and reconciliation;
  • Tax-related information (such as GST details) may be collected where required for invoicing under applicable Indian law.

Please do not share payment credentials or complete payment links with unauthorised third parties. We will never request your OTP, PIN, or full card details via email, SMS, or phone.



3. Cookies

Cookies are small text files placed on your device when you visit our website. We use cookies and similar technologies to:

  • Enable essential website functionality and session management;
  • Remember your preferences and improve user experience;
  • Analyse website traffic and usage patterns;
  • Support marketing and remarketing activities where applicable.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Platform.



4. Analytics

We use analytics tools to understand how visitors interact with our Platform. These services may collect information such as pages visited, time spent on pages, referral sources, and interaction events.

Analytics providers we may use include:

  • Google Analytics — website traffic and behaviour analysis;
  • Google Tag Manager — tag and tracking management;
  • Google Ads / Conversion Tracking — advertising performance measurement.

Data collected through analytics tools is generally aggregated and may not directly identify you. Analytics providers process data in accordance with their own privacy policies.



5. Device Information

When you access our Platform, we automatically collect certain technical information, including:

  • IP address and approximate geographic location;
  • Browser type, version, and language settings;
  • Operating system and device type (desktop, mobile, tablet);
  • Unique device identifiers;
  • Referring URL and pages viewed on our Platform;
  • Date, time, and duration of visits.

This information helps us maintain security, diagnose technical issues, and improve Platform performance.



6. Data Usage

We use personal information collected through the Platform for the following purposes:

  • Processing registrations and managing audition applications;
  • Reviewing, shortlisting, and communicating with participants;
  • Issuing individual payment links and confirming transactions;
  • Facilitating studio recordings, competitions, and programme participation;
  • Producing and distributing content related to Sing Dil Se and SDS Originals;
  • Responding to enquiries and providing customer support;
  • Sending programme-related communications, updates, and notifications;
  • Improving our website, services, and user experience;
  • Detecting and preventing fraud, abuse, or unauthorised activity;
  • Complying with legal, regulatory, and payment gateway obligations;
  • Any other purpose disclosed at the time of collection or with your consent.

We do not sell your personal information to third parties for their independent marketing purposes.



7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, secure server infrastructure, and use of encrypted connections (SSL/TLS) where applicable.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own risk and are responsible for maintaining the confidentiality of any account credentials or payment links issued to you.



8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:

  • Duration of your registration and programme participation;
  • Period required for payment reconciliation, tax, and accounting records;
  • Period required to comply with applicable legal and regulatory obligations;
  • Period necessary to resolve disputes and enforce our agreements.

When personal information is no longer required, we will securely delete or anonymise it in accordance with our internal data retention policies, subject to applicable law.



9. User Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and Information Technology Act, 2000, you may have the following rights:

  • Access — request information about personal data we hold about you;
  • Correction — request correction of inaccurate or incomplete personal data;
  • Erasure — request deletion of personal data where legally permissible;
  • Withdrawal of Consent — withdraw consent for processing where consent is the basis of processing;
  • Opt-Out — unsubscribe from promotional emails, SMS, or WhatsApp messages by following opt-out instructions or contacting us directly.

To exercise your rights, contact us at info@singdilse.com. We may need to verify your identity before processing requests. Please note that transactional and account-related communications may continue even if you opt out of marketing messages.



10. Children

Our Platform is not directed at children under 18 years of age. We do not knowingly collect personal information from minors without verifiable parental or guardian consent. If you are under 18, you may participate only with the consent and supervision of a parent or legal guardian.

If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided information to us may contact us at info@singdilse.com.



11. Third Party Sharing

We may share personal information with trusted third parties only where necessary and subject to appropriate safeguards:

  • Payment Gateway Partners — for processing authorised transactions;
  • Technology Service Providers — hosting, analytics, email, SMS, and chat support (including Google, Tawk.to, and similar providers);
  • Professional Advisors — legal, accounting, or audit services where required;
  • Law Enforcement / Regulatory Authorities — when required by applicable law, court order, or government request;
  • Business Transfers — in connection with a merger, acquisition, or sale of assets, with continued protection of your data.

Third-party service providers are permitted to use personal information only for the purposes for which it was shared and in accordance with applicable data protection requirements.



12. Legal Compliance

We process personal information in compliance with applicable laws of India, including:

  • Information Technology Act, 2000 and applicable rules thereunder;
  • Digital Personal Data Protection Act, 2023 (DPDP Act);
  • Applicable RBI guidelines for payment processing;
  • Goods and Services Tax (GST) and other applicable tax laws;
  • Consumer protection and other relevant statutory requirements.

Personal data is processed and stored primarily in India. By using our Platform, you consent to the processing of your information in India, where privacy laws may differ from those in your jurisdiction.



13. Grievance Officer

In accordance with applicable Indian law, the Grievance Officer for Nextera Production (Sing Dil Se) is designated as follows:

  • Name: Grievance Officer, Nextera Production
  • Address: 103, Tower A1, 1st Floor, Corporate Park, Sector 142, Noida 201306, Uttar Pradesh, India
  • GSTIN: 09AAQFN2118J1ZZ
  • Email: info@singdilse.com
  • Phone: +91-8800221124

If you have any grievance regarding the processing of your personal information, please contact the Grievance Officer with a detailed description of your concern. We will acknowledge your complaint and endeavour to resolve it within the timelines prescribed under applicable law (ordinarily within thirty (30) days of receipt).



14. Contact

For privacy-related queries, data access requests, or concerns about this Policy, please contact:

  • Nextera Production (Sing Dil Se)
  • Address: 103, Tower A1, 1st Floor, Corporate Park, Sector 142, Noida 201306, Uttar Pradesh, India
  • GSTIN: 09AAQFN2118J1ZZ
  • Email: info@singdilse.com
  • Phone: +91-8800221124
  • Website: https://singdilse.com
  • Official Music Label: SDS Originals

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance of the updated Policy.